Delivery and customer care
Delivery Policy
| Day | Who we deliver to |
|---|---|
| Mon | Household and business |
| Tue | Business kitchens |
| Wed | Household |
| Thu | Household |
| Fri | Business kitchens |
| Sat | Household |
Order by 16:00 the evening before. We source that morning.
Delivery policy
Where we deliver
We deliver in Lagos, to the areas offered when you enter your address at checkout. If we cannot deliver to an address, we will say so before the order is confirmed. We do not deliver nationwide.
Which days you can choose
Households: Monday, Wednesday, Thursday and Saturday. Restaurants, hotels and shops: Monday, Tuesday and Friday.
Tuesday and Friday are the busy days for restaurant and shop supply. Households are kept off those two days so both runs can leave on time.
When to order
Order by 16:00 Lagos time, and give us at least one full day before the delivery day you want. An order placed after 16:00 moves to the next open day for your account. Checkout will only offer a day we can still make. A day we have closed, including a public holiday we are not running, will not appear.
The day and the cutoff shown when you place the order are the ones that apply to that order.
The delivery fee
The website does not add a delivery fee to your basket. We confirm the fee for your area, and you settle it on delivery. It is separate from the price of the produce, and separate from the balance of a deposit order.
What you receive
We pack to the order. Weight is taken at packing: by the kilogramme where the product is sold by weight, and by the bunch, the head or the tuber where that is the unit. A combo is packed from the items listed on that combo.
We promise the delivery day you booked. We do not promise a clock time within that day, unless we have agreed one with you.
If nobody is there
Someone needs to receive the order, or you need to tell us who will. If nobody is there, call the number on the order or the WhatsApp number on this site. We will agree the next step with you. We do not leave fresh produce unattended unless you have asked us to.
If something is not right
If a line is missing, short, damaged, the wrong item, poor quality, or the day was missed, tell us from the order page within 7 days of dispatch or delivery. You need to be signed in. You can add up to 5 photos.
We look at every report. Where we agree, we refund that part, replace it, or add credit to an approved business account. We tell you which. If we cannot put it right, we tell you why.
Cancelling a delivery
You can cancel free of charge until 18:00 Lagos time on the day before delivery. After that we have already bought the produce, so we keep the deposit part of what you paid and return the rest. The full rule, including an order that was paid in full, is on the Terms page.
Once the order is on the way, tell the driver as well as us. A cancellation after the van has left keeps the same deposit part, because the produce has been bought and the run has been made.
Make It Right
If something is not right
Report it within 7 days from your order.
If something is not right
After dispatch or delivery, report a wrong, missing, damaged or late item from that order.
Send it within 7 days. Add a description and up to 5 photos.
We record a refund, credit, replacement, or a reason if we cannot approve it.
The report stays on your signed-in order. It is never on the shareable trail.