Terms of Service

These terms cover orders you place with OK Veggies on okveggies.com.ng. If you order for a restaurant, hotel or shop, you confirm you are allowed to place that order for the business.

Who we are

OK Veggies is the trading name of OK Veggies Ventures (BN: 9617000), registered at 82, Chief Bamidele Eletu avenue, Lekki, Lagos. We supply fresh produce to households, restaurants, hotels and shops in Lagos. We source from farms we have checked in Ogun State and Jos, pack the order, and bring it on the day you chose.

Write to hello@okveggies.com.ng, or use the WhatsApp number on this site, if you need us.

Prices

Prices are in naira. They can change from week to week, because the market does. The price on your order is the price for that order. A later change does not rewrite an order already placed.

We sell by the kilogramme, the bunch, the head or the tuber, as the product page says. We weigh and count at packing.

Placing an order

You can order as a guest or with an account. An account lets you follow the order, report a problem, and use pay on delivery or credit where we have offered them. A guest order still needs an email address, so we can send the confirmation.

A Kitchen Run is a list you send us. Items already in the shop are priced at shop prices. Items we have not priced wait for a quote. A quote stands for the number of days written on it, currently 7. After that, ask us for fresh prices. Approving a quote turns it into an ordinary order, paid in the same ways as any other order.

Payment

You confirm an order in one of these ways, where checkout offers it:

• Pay the full amount online when you place the order.
• Pay the deposit shown at checkout, currently 30%, and pay the balance on delivery.
• Pay on delivery, if your account is activated and that option is offered.
• Pay on credit, only on a business account we have approved. The limit and the number of days are the ones agreed on that account, usually 7 to 10 days. Household orders are not supplied on credit.

Online payment is taken by Paystack. We do not see or store your card number. An order that was meant to be paid online is not confirmed until that payment has landed.

The price of the goods is the price on the order. The website does not add a delivery fee. The fee is confirmed for your area and settled on delivery, as the Delivery Policy says.

Delivery

We deliver in Lagos, to the areas offered when you enter your address. We do not deliver nationwide.

Households choose Monday, Wednesday, Thursday or Saturday.

Restaurants, hotels and shops choose Monday, Tuesday or Friday.

Order by 16:00 Lagos time, with at least one full day before the delivery day you want. An order after that cutoff moves to the next open day for your account. The day and time shown at checkout are the ones that apply to that order. A day we have closed will not be offered.

We promise the day you booked, not a clock time within that day, unless we have agreed one with you.

Someone needs to be at the address to receive the order. If nobody is there, call us on the number on the order or the WhatsApp number on this site, and we will agree the next step. We do not leave fresh produce unattended unless you have asked us to.

Cancellation

You can cancel free of charge until 18:00 Lagos time on the day before delivery. Before that time we return everything you have paid.

After that time we have already bought your produce. We keep the deposit part of what you paid and return the rest. The deposit part is the deposit taken at checkout, or the same share of an order that was paid in full. It is never more than you actually paid. Paying in full does not change what a late cancellation costs. The produce was bought either way.

You can cancel an unpaid order yourself, on the order page, before that cutoff, while the order is still pending or confirmed. If you have already paid, or the order is packed, ask us and we will cancel it. The money rule above still applies: free before the cutoff, the deposit part kept after it.

Once the order is on the way, the same deposit part is kept if it is cancelled, because the produce has been bought and the van has already run. Tell the driver as well.

An order that was never paid has nothing to refund.

The cutoff and the deposit share shown on your order stay with that order, even if we later change the settings for new orders.

If something is not right

If an item is wrong, missing, short, damaged, poor quality, or the delivery was late, tell us from the order page within 7 days of dispatch or delivery. You need to be signed in. You can add up to 5 photos.

We look at every report. Where we agree, we refund, replace, or add credit to an approved business account. We tell you which. If we cannot approve the report, we tell you why. One open report at a time on an order.

The detail is on the Delivery Policy page.

What we do not promise

Fresh produce does not look identical from week to week. We do not promise a particular farm, a particular variety, or that an item will still be in stock after you have seen it. If we cannot fill a line, we will tell you, and you can report a missing or short line as above.

Nothing on this site is medical, dietary or farming advice.

Using the site

Do not misuse the site, interfere with an order that is not yours, or place an order you do not intend to pay for. We can refuse or cancel an order we reasonably believe is fraudulent, and we will tell you.

Changes to these terms

The version on this page applies to a new order. An order already placed keeps the terms that were published when you placed it, and the figures written on that order.

Law

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong we will try to sort it with you directly before either of us goes further.