Questions and answers
Questions and Answers
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Where do you deliver?
We deliver across Lagos to the areas available when you enter your address at checkout. If we cannot deliver to your address, we will let you know before the order is confirmed. We do not currently deliver nationwide.
What days do you deliver to households?
Our household delivery schedule and cutoff times are as follows: Monday (16:00 cutoff on the previous day, 1 day lead time), Wednesday (16:00 cutoff on the previous day, 1 day lead time), Thursday (16:00 cutoff on the previous day, 1 day lead time) and Saturday (16:00 cutoff on the previous day, 1 day lead time). Dated closures and extra delivery days are reflected in the checkout picker.
What days do you deliver to businesses?
For restaurants, hotels, and shops, our business delivery schedule and cutoff times are as follows: Monday (16:00 cutoff on the previous day, 1 day lead time), Tuesday (16:00 cutoff on the previous day, 1 day lead time) and Friday (16:00 cutoff on the previous day, 1 day lead time). Dated closures and extra delivery days are reflected in the checkout picker.
Do I have to pay the full amount when placing an order?
You have options at checkout. You can pay the full amount online, or you can pay a deposit of 30% when you place the order, and settle the balance on delivery. If your account is activated for it, you may also see a Pay on Delivery option.
Is there a delivery fee?
The website does not add a delivery fee to your basket. We will confirm the delivery fee for your specific area, and you will settle it upon delivery.
How long is a Kitchen Run quote valid?
If you request a quote for items not currently priced in the shop, that quote will remain valid for 7 days. Once you approve it, it turns into a standard order.
What is your cancellation policy?
Our rules for cancelling an order are: Cancel free until 18:00, the day before your delivery. After that we have already bought your produce, so we keep the deposit part of what you paid and return the rest. You can still cancel once it is on the way, on the same terms.
What if something is missing or wrong with my order?
If an item is missing, short, damaged, or of poor quality, please report it from your order page within 7 days of delivery. You can attach up to 5 photos. We look at every report and will refund, replace, or credit you where we agree.
Can I buy on credit?
Credit is only available for approved business accounts (restaurants, hotels, or shops). The limit and terms are agreed upon directly on that account. Household orders cannot be supplied on credit.
How do I contact you if I need help?
You can always reach out to us! Send an email to support@okveggies.com.ng or message us directly on WhatsApp at 0912 514 4223.